These terms and conditions apply to any person (“Client”) who uses any service provided by us, Siderblue Limited.
These terms and conditions might be amended at anytime without prior notice.
Client: Persons who use services provided by Siderblue Ltd.
The Company: Siderblue Limited
BONI: mobile application, website or other platform of BONI
App: the mobile application of BONI developed by Siderblue Ltd.
Runner: Company staff performed delivery to Client’s address
Part I: General Provisions
1.1 Upon becoming a member of BONI, Client should have read and understand the terms and conditions.
1.2 After placing an order on BONI, the contract is only established when we receive such order. These terms and conditions apply to the contract.
1.3 Client should ensure that the information provided to us are correct For any delay or mistake occurred owing to the provision of wrong information, the Company will not be liable.
1.4 All clients could reschedule the pickup or drop off time four hours before, any rescheduling after such time period is subject to an administration fee of HKD50.
1.5 Only the means of communication listed on the website or app of BONI are regarded as part of our services. Only agreements established in proper channels to communicate with our staff can be considered as order from client, and we will act accordingly.
1.6 The Company are not liable to the events, losses or damages caused by third-party service provider.
Part II: Services
2.1 Wash & Fold, Laundry
2.1.1 Despite the diligence of our company and any third-party service providers, you are advised to check the laundry label before choosing our services.
2.1.2 The Company shall not be liable to any conditions including shrinkage and colour loss or any kind of damages after washing and drying.
2.1.3 All laundry invoices will be expired after 14 days of issue.
2.1.4 For any tardiness or delay of collection, laundry would be given to charity organization by the company without any prior notice.
2.1.5 in case there is all loss items , the Company would pay indemnities in 5 times of the Cleaning charges.
2.1.6 BONI shall not be responsible for any damages to cleaning items without cleaning label cleaned under normal cleaning procedure or to cleaning items treated in accordance with the cleaning label or any instruction given by the Customer.
2.1.7 BONI shall not be responsible for any damages or enlarged damage found after cleaning caused by any inherent weakness or defects in the materials of or in the making of the cleaning items.
2.2 Dry Cleaning
2.2.1 Client is advised to check and examine the clothes after Dry Cleaning thoroughly before collection. The Company will not be liable to any damages resulted from Dry Cleaning.
2.2.2 Client is responsible to check the product sent to Dry Cleaning carefully before handing over. In case of any loss or damage of valuables left inside or attached on the clothes in Dry Cleaning, the Company does not accept liability.
2.2.3 The Company is neither liable to any shrinkage, deterioration, colour loss or damage caused by poor quality of buttons and accessories and obsolete materials; nor to any damage caused by force majeure event or circumstance, such as natural disaster, civil commotion, wars, fire, accident or worm-bites whatsoever.
2.2.4 Any Customer's complaint on the cleaning items shall be made by notice in writing to BONI on the date of collection. Any complaint made after the collection day shall not be entertained and the Customer shall be treated as waived such complaint(s) and claim(s).
2.2.5 Apart from the mentioned conditions, in case there is any loss or damage of Dry Cleaning, the Company would pay indemnities in 10 times of the Dry Cleaning charges. And dry cleaned material may be took back to the Company for further handling.
2.2.6 All Dry Cleaning should be collected within 14 days from the issue date of invoice, a storage fee for late collection will be charged after 14 days, and every piece would be charged for HKD1 per day. For Dry Cleaning that hasn’t been collected in 30 days, they would be given to charity organization by the Company without any prior notice.
2.3.1 We provide Delivery service with no charge to all Clients whose order exceeds HKD160.
2.3.2 We charge transportation fee for those orders below HKD 160, orders below HKD160 will be charged HK160.
2.3.2 Client may contact customer service by phone in the event that Runner is late, new arrangement might be reached upon consensus.
2.3.3 By picking the delivery time slot, the Client is obliged to be punctual. Tardiness or absence for pickup or drop off could lead to a penalty charge of HKD50, Client can reschedule or cancel the order with the Company.
3.1 Our pricing scheme is listed on website and app. Client is advised to read carefully before placing order.
3.2 Our estimation of price might not be the final price, as we merely rely on Client’s input which could contain error.
3.3 Orders below HKD160 will be also charged.
3.4 When you placed an order, you agree to be charged the fare listed on our website (https://boni.com.hk/pricing).
3.5 The price of the Services is set out in Our price list in the App or at (https://boni.com.hk/pricing) and will be the price in force at the time you place your Order. Our prices may change at any time, but price changes will not affect Orders that We have accepted.
3.6 Once our Driver picked up the Items, Our Cleaning Team will start clean or wash all the Items without further notice.
4.1 Client may use cash or credit card to pay for our service and shall consider the risks involved at one’s own discretion.
4.2 Our credit card payment is provided by a third-party service provider Braintree.
4.3 Credit card payment is due for 24 hours after cleaning, your payment would be automatically transferred from Braintree at such point.
4.4 Failure to make payment would result in accruing interest on a daily basis starting from the due date, Client must pay for the sum plus interest at a rate of 3% a year above the base lending rate of HSBC Bank PLC.
5.1 The storage service is provided by third-party service providers of which terms and conditions should be effective regarding client’s use of service.
5.2 For any tardiness or delay of collection, laundry would be given to charity organization by the company without any prior notice.
5.3 Client is responsible to check the products carefully before handing over. In case of any loss or damage of valuables left inside or attached on the clothes, the Company does not accept liability.
5.4 For any contamination, losses or damages caused by Client’s clothes, we reserve the right of legal action for compensation.
5.5 If the Client breaches the terms, the Company reserves the right to terminate the service.
5.6 Depending on the specific details of certain breach of terms, the Company reserves the right to pursue legal actions and/or report to relevant authorization.
5.7 If any fees or charges are outstanding to the Company, the Company shall have a lien over
all uncollected items until such fees or charges are duly made.
5.8 The Company shall neither be liable to any conditions, loss or damages after storage, nor to any damage caused by force majeure event or circumstance, such as natural disaster, civil commotion, wars, fire, accident or worm-bites whatsoever.
5.9 If there is any insurances, they are provided and restricted according to the terms of third-party service providers, the Company does not bear liability.
6. Our Rights
6.1 We might terminate client’s order in the case of force majeure, breach of contract, damaged clothes or possibility of biological or chemical hazard.
6.2 For any contamination, losses or damages caused by Client’s clothes, we reserve the right of legal action for compensation.
6.3 We only provide services for domestic and personal usage, we are not liable to any losses in profit or business.
7.1 Our rights and obligations under these Terms and Conditions might be transferred to another organization, we would notify clients when such circumstances arise.
7.2 The Contract is legally binding between Client and us only, other party shall have no rights to enforce any of the terms.
7.3 Every clause of the terms and conditions operates separately. In case any clause is declared void, the remaining clauses will remain in full force and effect.
7.4 The Terms and Conditions are governed by Hong Kong law and will be subject to the jurisdiction of the Hong Kong courts.
7.5 This Terms and Conditions has Chinese version, for any discrepancy or inconsistency, the English version shall prevail.