FAQs

  • What is BONI?

    BONI is your 24/7 laundry expert that picks up and returns your laundry when you’re ready. You can simply tap the BONI app, use our website or simply call us for ordering.

  • Is it a must to sign up?

    You are recommended to sign up as BONI's member,  which allows you to enjoy our high-quality laundry service and as we would keep a comprehensive records of our members, you could check your usage records easily.  You may also phone (852) 81001223 or whatsapp us via (852) 95536877 for ordering.

  • What if I have technical issues concerning my member account?

    Please contact support@boni.com.hk or phone (852) 81001223.  

  • What can I do if I have troubles using the app?

    You may contact us by support@boni.com.hk or phone (852) 81001223. Our team is dedicated to make the app perfect and we would love to hear your feedback!

  • Is there a minimum ordering?

    The minimum charge per order is $120.00 for  Dry Clean and Wash and Fold service. If you have chosen Speed up service the minimum charge per order is $336. For Shoe-care service, you can enjoy the service with no minimum charge.

  • How can I pay?

    You can pay with credit cards (VISA/MASTER) or cash during drop off. 

    It is not suggested to place the cash inside the laundry bag on the pick up date,  we will not be responsible for any loss.  

  • To change the payment method

    For it happens that you need to change the payment method, e.g. you cannot pay by cash during the drop off, which, thus, a change of payment method to credit card is needed, please contact us via (852) 81001223,then you can either place a new order yourself or we are happy to do it for you.

  • How do you send me invoice?

    We will send an invoice to your registered email after drop off.

  • To change the pick up or drop off location

    Please contact us via (852) 8100 1223 a day before the scheduled pick up or drop off date and update us about the new pick up or drop off location, no administration fee is required in the process.

  • Different pick up and drop off location

    Please clarify the location in the "Remarks" if the pick up and and drop off location are different.

  • Delivery service for remote areas

    Our current delivery service does not applies to Islands and Tung Chung District, we are sorry for the inconvenience.

    For districts like Sheung Shui, Fan Ling, Tai Wo, Tai Po, Kam Sheung Road, Yuen Long,Tuen Mun and Sai Kung Districts, will charge HK$100 for the additional fee. We would contact you once an order is placed and discuss further on the delivery arrangement.

  • To change scheduled pickup or drop off time

    You can change your scheduled pickup or drop off time until 4 hours before pickup or drop off time.

  • Order cancellation

    You can freely do so 4 hours before the scheduled pickup or drop off time, otherwise, there is $100 administration fee.

  • No one answers the door

    If no one answers the door and no instruction is given prior the delivery, e.g. to place it in the property management office, $100 administration fee will be charged.

     

  • Laundry and Dry Cleaning service:

    • Where will my laundry be cleaned?

    In one of our top facilities near your home so that we can provide high-quality laundry service.

    • How long does it usually take

    It usually takes us 2 days for our wash and fold service and 4 days for dry cleaning.  We also offer "speed up" service, please click here for details.

    • Special items

    For special items such as sofa cover, curtain, dolls or gloves, please whatsapp us via (852) 95336877 for further details.

    • Can you remove all stains?

    Our professionals will provide the best service. Please put “stain removal” under special request and understand that it may not be possible in every case.

    • What should I do if I am not sure how my items should be cleaned? (For Dry Clean and Laundry Services Only)

    Our professionals will wash according to the laundry label. If you cannot find it, please indicate the situation in special requests.

    • What if my clothes are damaged in the laundry process?

    In such extremely rare case, we would compensate you in accordance with our compensation terms.
     

    Service of washing separately by bags

    Please select "Wash Separately by bags" under additional service column if you need separate handling. If there is no special request, we would wash the items altogether.

     

    • How am I charged for the service?

    For Wash & Fold Service, it will be $7/lbs. For Dry Clean and Laundry Service, please refer to the standard pricing list.

    • Free delivery service

    Order over $120 will be provided with free delivery service.

    Will you send me back the clothes with the bag I provided?

    To avoid any confusion, we would send back your clothes with BONI’s laundry bags in general circumstances. Therefore, you are suggested to pack your clothes with normal plastic bags which you do not wish to regain.

    • What should I do if my items are not listed on the pricing list?

    Please contact us via (852) 8100 1223 for more details.

     

     

  • Shoe-care Services:

    • Service details:
    We provide services including Basic Cleaning*, Deep Cleaning Service* and Sole Shield Package*, please click here for details.

    • How long does it usually take

    Shoe-care service usually takes about 21 days.

    • How do I place an order?

    Please place an order by selecting "Shoe-care Services" in the "Place Order" page, we would contact you once an order is placed and confirm with you the details of your order.

    • What's the difference between Basic Cleaning and Deep Cleaning Service

    Basic Cleaning involves: removal of obvious stains and dirt from surface and mid-soles

    Deep Cleaning Service involves: Inside and out replenishing including shoe laces, insoles and ridding of any odor*

    • What exactly is involved in the Sole Shield Package

    Applying Reshoevn8r Sole Shield has never been easier, with proper tools and trained specialists, protect your soles with Reshoevn8r

    • Damaged items

    We strive for the best quality services to customers. However, in such extremely rare case, we would compensate you in accordance with our compensation terms.

    • Free delivery service

    All Shoe-care Services enjoy free delivery service.

    • Will you send me back the shoes with the bag I provided?

    To avoid any confusion, we would send back your shoes with BONI’s laundry bags in general circumstances. Therefore, you are suggested to pack your shoes with normal plastic bags which you do not wish to regain.


      *Service supported by Reshoevn8r

  • Special Conditions

    ​•No Elevator service provided in selected address?

    If there is no elevator service provided in the selected address, $50 extra charge might be requested.

    • What if my Runner runs behind schedule?

    Despite Runners’ efforts, certain circumstances like adverse weather and traffic jam are difficult to overcome, please contact customer service by phone 81001223. So that we can make other arrangements.

    • Why can’t I select certain dimmed pickup/drop off slot?

    In order to ensure the service quality, there’s a limit for every time slot. We’re sorry about the closed time slot! Please choose another available time and we’ll see you then.

    • Does adverse weather affect your service?

    Yes, all pickup and drop off services are postponed for black rainstorm signal and No. 8 or 10 Typhoon Signals. We will notify you by app and email for rescheduling.