• Where will my laundry be cleaned?
In one of our top facilities near your home so that we can provide high-quality laundry service.
• How long does it usually take
It usually takes us 2 days for our wash and fold service and 4 days for dry cleaning. We also offer "speed up" service, please click here for details.
• Special items
For special items such as sofa cover, curtain, stuff toys, gloves,blankets,quilt etc are not applicable to the normal wash and fold service, please whatsapp us via (852) 95336877 for further pricing details.
• Can you remove all stains?
Our professionals will provide the best service. Please put “stain removal” under special request and understand that it may not be possible in every case.
• What should I do if I am not sure how my items should be cleaned? （For Dry Clean and Laundry Services Only)
Our professionals will wash according to the laundry label. If you cannot find it, please indicate the situation in special requests.
• What if my clothes are damaged in the laundry process?
In such extremely rare case, we would compensate you in accordance with our compensation terms.
• Service of washing separately by bags
Please select "Wash Separately by bags" under additional service column if you need separate handling. If there is no special request, we would wash the items altogether.
• How am I charged for the service?
For Wash & Fold Service, it will be $7/lbs. For Dry Clean and Laundry Service, please refer to the standard pricing list.
• Free delivery service
Order over $150 will be provided with free delivery service.
• Will you send me back the clothes with the bag I provided?
To avoid any confusion, we would send back your clothes with BONI’s laundry bags in general circumstances. Therefore, you are suggested to pack your clothes with normal plastic bags which you do not wish to regain.
• What should I do if my items are not listed on the pricing list?
Please contact us via (852) 8100 1223 for more details.